Terms and Conditions

Turnaround

Turnaround times are for printing and delivery. Shipping transit times are can change according to business days, holidays or weather conditions. For example, you make a order job 9am Monday, with 5 to 6 day turnaround, and shipping option you will receive the order Friday or Monday, remember to be delivered from the time the order is “APPROVED”.

The order goes into production when it is APPROVED before 1pm (EST) -0500 UTC

Orders APPROVED after 1pm (EST) -0500 UTC will go into production on the next business day.

Payments

We accept , Visa, Mastercard, Amex, and Discover. Once an order has been “APPROVED” and has entered the production, refunds are no longer possible. Zupernice does save temporarily files for re-orders, please retain a back-up copy of your file. ZUpernice DOES NOT guarantee that all submitted files will be saved.Refunds have a 5% charge for payments made by credit card.

Return Policy / Reprints

Customers must notify Zupernice within 5 days of the order delivery date to report any defects in the ordered. 100% of the product must be returned to Zupernice, Should the claim be approved by Zupernice, a free reprint will be shipped to the customer using the original shipping method. All complaints must be originated with an email sent to customer@zupernice.com describing the nature of the defect and including photos showing the defect.

INDEMNIFICATION: The customer agrees to protect the provider from economic loss and any other harmful consequences that could arise in connection with the work. This means that the customer will hold the provider harmless and save, indemnify, and otherwise defend him/her against claims, demands, actions, and proceedings on any and all grounds. This will apply regardless of responsibility for negligence. Copyrights: The customer also warrants that the subject matter to be printed is not copyrighted by a third party. The customer also recognizes that because subject matter does not have to bear a copyright notice in order to be protected by copyright law, absence of such notice does not necessarily assure a right to reproduce. The customer further warrants that no copyright notice has been removed from any material used in preparing the subject matter for reproduction. To support these warranties, the customer agrees to indemnify and hold the provider harmless for all liability, damages, and attorney fees that may be insured in any legal action connected with copyright infringement involving the work produced or provided. Personal or economic rights: The customer also warrants that the work does not contain anything that is libelous or scandalous, or anything that threatens anyone’s right to privacy or other personal or economic rights. The customer will, at the customer’s sole expense, promptly and thoroughly defend the provider in all legal actions on these grounds as long as the provider: promptly notifies the customer of the legal action, and gives the customer reasonable time to undertake and conduct a defense. The provider reserves the right to use his or her sole discretion in refusing to print anything he or she deems illegal, libelous, scandalous, improper, or infringing upon copyright law.

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